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You get a written quote that splits out materials, labour and project management, so you can see exactly where the money goes. You approve it before we start and payments are tied to completed stages, not dates on a calendar. If we open a wall and find something unexpected, we stop, show you and re-quote that portion before carrying on.

Yes. Someone comes out, looks at the job properly, measures up and talks through your options at a few different budget levels. You get the written estimate within two working days. There's no charge and no follow-up sales calls — if you decide not to go ahead, that's completely fine.

It depends on the job. A bathroom is usually four to six weeks, a kitchen six to ten, and a whole-house renovation is planned in phases we agree with you first. Every quote includes a stage-by-stage schedule, and you get an update each day the crew is on site so you always know where things stand.

Absolutely. You can use our trade accounts, buy your own, or mix the two. We'll walk you through samples and be honest about how different options hold up over time. Anything bought through us carries its full manufacturer warranty, which we register in your name.

Everyone is licensed for their trade, background-checked, and covered by both liability and workers' compensation insurance. We send you the certificates before work begins, and we're happy for you to verify any licence number directly with the issuing body.

Our own written warranty covers the workmanship, and every product carries its manufacturer warranty on top. We register those for you and put all the paperwork in a handover pack at the end. If something goes wrong, one call to your project manager gets it sorted.

Yes, one project manager from the first visit to the final walkthrough. You get their direct number and their working hours, plus a written summary each week and a shared schedule you can look at whenever you want to check what's happening next.

We walk the whole job with you and write down anything you're not happy with, then fix it before we invoice the final stage. You get a handover pack with warranties, care instructions and permit copies, and we check in again a few weeks later to make sure everything is still performing.

We do. There are seasonal plans for roofs, gutters, irrigation, smart systems and general upkeep. Customers on a plan get priority booking, reminders before things are due, and lower rates on callouts. You can also just phone us as and when something needs doing.

Call your project manager directly, or use the main line and you'll get a person rather than a menu. Urgent issues like leaks or no heating get same-day attention. Everything else is booked into the next available slot, usually within a couple of working days.

Six steps: a free visit, then a written quote and design, then contract and scheduling, then the work itself with the site protected, then stage checks, then the final walkthrough and handover. You sign off at each stage and nothing moves forward until you're happy.

Yes, all of it. We prepare the drawings, file the applications, book the inspections and deal with any corrections the inspector asks for at our own cost. Copies of every approval go into your handover pack, which matters later if you ever sell.